2019

Resilient Chatbots: Repair Strategy Preferences for Conversational Breakdown
Zahra Ashktorab, Mohit Jain, Q. Vera Liao, Justin D. Weiszr
To appear in CHI 2019: ACM Conference on Human Factors in Computing Systems

How Data Science Workers Work with Data: Discovery, Capture, Curation, Design, and Creation
Michael Muller, Ingrid Lange, Dakuo Wang, David Piorkowski, Jason Tsay, Q. Vera Liao, Casey Dugan, Thomas Erickson
To appear in CHI 2019: ACM Conference on Human Factors in Computing Systems

Explaining Models: An Empirical Study of How Explanations Impact Fairness Judgment
Jonathan Dodge, Q. Vera Liao, Yunfeng Zhang, Rachel K.E. Bellamy, Casey Dugan
To appear in IUI 2019: ACM International Conference on Intelligent User Interfaces

FarmChat: A Conversational Agent to Answer Farmer Queries
Mohit Jain, Pratyush Kumar, Ishita Bhansali, Q. Vera Liao, Khai Truong, Shwetak Patel
To appear in UbiComp 2019/Proceedings of the ACM on Interactive, Mobile, Wearable, and Ubiquitous Computing (IMWUT)

Bootstrapping Conversational Agents With Weak Supervision
Neil Mallinar, Abhishek Shah, Rajendra Ugrani, Ayush Gupta, Manikandan Gurusankar, Tin Kam Ho, Q. Vera Liao, Yunfeng Zhang, Rachel K.E. Bellamy, Robert Yates, Chris Desmarais, Blake McGregor
To appear in IAAI 2019: AAAI Conference on Innovative Applications of Artificial Intelligence

2018

All Work and no Play? Conversations with a Question-and-Answer Chatbot in the Wild
Q. Vera Liao, Muhammed Mas-ud Hussain, Praveen Chandar, Matthew Davis, Marco Crasso, Dakuo Wang , Michael Muller, N. Sadat Shami, Werner Geyer
CHI 2018: ACM Conference on Human Factors in Computing Systems
The talk is online!

Face Value? Exploring the Effects of Embodiment for a Group Facilitation Agent
Ameneh Shamekhi , Q. Vera Liao, Dakuo Wang, Rachel Bellamy, Thomas Erickson
CHI 2018: ACM Conference on Human Factors in Computing Systems

Towards an Optimal Dialog Strategy for Information Retrieval Using both Open-ended and Close-ended Questions
Yunfeng Zhang, Q. Vera Liao, Biplav Srivastava
IUI 2018: ACM International Conference on Intelligent User Interfaces

Ways of Knowing for AI: (Chat)bots as Interfaces for Machine Learning
Q. Vera Liao, Michael Muller
HCIC 2018: HCI and AI

The Central Role of Cognitive Computations in Human-Information Interaction
Wai-Tat Fu, Jessin Chin, Q. Vera Liao
Computational Interaction (Oulasvirta et al., editor)

Lessons from Designing and Studying a Conversational Agent for Group Facilitation
Q. Vera Liao, Ameneh Shamekhi, Dakuo Wang
CHI 2018 Workshop on Voice-based Conversational UX Studies and Design

2017

What’s in it for me? Self-serving versus Other-oriented Framing in Messages Advocating use of Prosocial Peer-to-peer Services
Rajan Vaish, Q. Vera Liao (co-first author), Victoria Bellotti
International Journal of Human-Computer Studies

Leveraging Conversational Agent to Assist New Hires during Onboarding
Praveen Chandar, Yasaman Khazaeni, Matthew Davis, Michael Muller, Marco Crasso, Q. Vera Liao, N. Sadat Shami, Werner Geyer
INTERACT 2017: International Conference on Human-Computer Interaction

Exploring AI Values and Ethics through Participatory Design Fictions
Michael Muller, Q. Vera Liao
HCIC 2017: Design Futures

Tailoring Conversational UX through the Lens of Dialogue Complexity
Q. Vera Liao, Biplav Srivastava, Pavan Kapanipathi
CHI 2017 Workshop on Conversational UX Design

Human-Agent Collaborations in Meetings
Dakuo Wang, Q. Vera Liao, Rachel K.E. Bellamy, Thomas D. Erickson, Jason B. Ellis, Yunfeng Zhang, Bin Xu, Michael Muller
CSCW 2017 Workshop on Robots in Groups and Teams

2016

#Snowden: Understanding Biases Introduced by Behavioral Differences of Opinion Groups on Social Media
Q. Vera Liao, Wai-Tat Fu, Markus Strohmaier
CHI 2016: ACM Conference on Human Factors in Computing Systems

What Can You Do? Studying Social-Agent Orientation and Agent Proactive Interactions with an Agent for Employees
Q. Vera Liao, Matthew Davis, Werner Geyer, Michael Muller, N. Sadat Shami
DIS 2016: ACM Conference on Designing Interactive Systems

Improvising Harmony: Opportunities for Technologies to Support Crowd Orchestration
Q. Vera Liao, Victoria Bellotti, Michael Youngblood
GROUP 2016: ACM Conference on Supporting Group Work

2015

Seeking Information Like Mr. Spock: Applying Persuasion Theories to the Design of Information Systems
Q. Vera Liao
"Boaster" for HCIC 2015 (work in progress, non-peer reviewed)

It Is All About Perspective: An Exploration of Mitigating Selective Exposure with Aspect Indicators
Q. Vera Liao, Wai-Tat Fu, Sri Shilpa Mamidi
CHI 2015: ACM Conference on Human Factors in Computing Systems

Emerging Media to Promote Physical Activity: Understanding Exposure, Attention and Behavior Change from Psychological and Computational Perspectives
Dolores Albarracin, Vera Liao, Jessica Yi, Chengxiang Zhai
Sedentary Behavior and Health: Concepts, Assessment and Intervention (Weimo Zhu, editor)

2014

Expert Voices in Echo Chambers: Effects of Source Expertise Indicators on Exposure to Diverse Opinions
Q. Vera Liao & Wai-Tat Fu
CHI 2014: ACM Conference on Human Factors in Computing Systems
* Best Paper Award, Honorable Mention

Can You Hear Me Now? Mitigating the Echo Chamber Effect by Source Position Indicators
Q. Vera Liao & Wai-Tat Fu
CSCW 2014: ACM Conference on Computer Supported Cooperative Work and Social Computing

Age Differences in Credibility Judgment of Online Health Information
Q. Vera Liao & Wai-Tat Fu
TOCHI journal: ACM Transactions on Computer-Human Interaction

2013

Beyond the Filter Bubble: Interactive Effects of Perceived Threat and Topic Involvement on Selective Exposure to Information
Q. Vera Liao & Wai-Tat Fu
CHI 2013: ACM Conference on Human Factors in Computing Systems

Aggregating Personal Health Messages for Scalable Comparative Effectiveness Research
Jason Cho, Q. Vera Liao, Yunliang Jiang, Bruce Schatz
BCB HIS 2013: ACM Conference on Bioinformatics, Computational Biology and Biomedical Informatics

2012

Understanding Experts’ and Novices’ Expertise Judgment of Twitter Users
Q. Vera Liao, Claudia Wagner, Peter Pirolli, Wai-Tat Fu
CHI 2012: ACM Conference on Human Factors in Computing Systems

An ACT-R Model of Credibility Judgment of Micro-blogging Web Pages
Q. Vera Liao, Peter Pirolli, Wai-Tat Fu
ICCM 2012: International Conference on Cognitive Modeling

Designing and Evaluating a Clustering System for Organizing and Integrating Patient Drug Outcomes in Personal Health Messages
Yunliang Jiang, Q. Vera Liao, Qian Cheng, Richard Berlin, Bruce Schatz
AMIA 2012: Annual Symposium of the American Medical Informatics Association

It’s Not in Their Tweets: Modeling Topical Expertise of Twitter Users
Claudia Wagner, Q. Vera Liao, Peter Pirolli, Les Nelson, Markus Strohmaier
SocialCom 2012: ASE/IEEE International Conference on Social Computing

Information and Attitude Diffusion in Networks
Wai-Tat Fu & Q. Vera Liao
SBP 2012: International Conference on Social Computing, Behavioral-Cultural Modeling and Prediction

2011

Medtable™ An EMR-Based Tool to Support Collaborative Planning for Medication Use
Q. Vera Liao, Julian Chin, Stacey McKeever, Katie Kopren, Daniel Morrow, Katherine Davis, Elizabeth A.H. Wilson, Darren Kaiser, Michael Wolf, Thembi Conner-Garcia and James Graumlich
HFES 2011: Human Factors and Ergonomics Society Annual Meeting 2011

Crowdsourcing Quality Control of Online Information: a Quality-based Cascade Model
Wai-Tat Fu & Q. Vera Liao
SBP 2011: International Conference on Social Computing, Behavioral-Cultural Modeling and Prediction