HCI Researcher
I study human interaction with AI and how to navigate the design spaces of AI technologies
I study human interaction with AI and how to navigate the design spaces of AI technologies
Designing for Responsible Trust in AI Systems: A Communication Perspective
Q. Vera Liao & S. Shyam Sundar
FAccT 2022: ACM Conference on Fairness, Accountability, and Transparency
Human-AI Collaboration via Conditional Delegation: A Case Study of Content Moderation
Vivian Lai, Samuel Carton, Rajat Bhatnagar, Q. Vera Liao, Yunfeng Zhang, Chenhao Tan
CHI 2022: ACM Conference on Human Factors in Computing Systems
Investigating Explainability of Generative Models for Code through Scenario-Based Design
Jiao Sun, Q. Vera Liao, Michael Muller, Mayank Agarwal, Stephanie Houde, Kartik Talamadupula, Justin D. Weisz
IUI 2022: ACM International Conference on Intelligent User Interface
Human-AI Collaboration for UX Evaluation: Effects of Explanations and Synchronization
Mingming Fan, Xianyou Yang, Tsz Tung Yu, Q. Vera Liao, Jian Zhao
CSCW 2022: ACM Conference on Computer Supported Cooperative Work and Social Computing
Towards a Science of Human-AI Decision Making: A Survey of Empirical Studies
Vivian Lai, Chacha Chen, Q. Vera Liao, Alison Smith-Renner, Chenhao Tan
Working paper
Human-Centered Explainable AI (XAI): From Algorithms to User Experiences
Q. Vera Liao, Kush R. Varshney
Book chapter draft
Expanding Explainability: Towards Social Transparency in AI systems
Upol Ehsan, Q. Vera Liao, Michael Muller, Mark Riedl, Justin D. Weisz
CHI 2021: ACM Conference on Human Factors in Computing Systems
* Best Paper Award, Honorable Mention
Uncertainty as a Form of Transparency: Measuring, Communicating, and Using Uncertainty
Umang Bhatt, Yunfeng Zhang, Javier Antorán, Q Vera Liao, Prasanna Sattigeri et al.
AAAI/ACM Conference on Artificial Intelligence, Ethics, and Society (AIES2021)
Model LineUpper: Supporting Interactive Model Comparison at Multiple Levels for AutoML
Shweta Narkar, Yunfeng Zhang, Q. Vera Liao, Dakuo Wang, Justin D. Weisz
IUI 2021: ACM International Conference on Intelligent User Interface
Facilitating Knowledge Sharing from Domain Experts to Data Scientists for Building NLP Models
Soya Park, April Yi Wang, Ban Kawas, Q. Vera Liao, David Piorkowski, Marina Danilevsky
IUI 2021: ACM International Conference on Intelligent User Interface
Why or Why Not? The Effect of Justification Styles onChatbot Recommendations
Daricia Wilkinson, Öznur Alkan, Q. Vera Liao, Massimiliano Mattetti, Inge Vejsbjerg, Bart P. Knijnenburg, Elizabeth Daly
ACM Transactions on Information Systems (TOIS)
Doc2Bot: A Document Grounded Bot Framework
Kshitij Fadnis, Pankaj Dhoolia, Li Zhu, Q Vera Liao, Steven Ross, Nathaniel Mills, Sachindra Joshi, Luis Lastras
AAAI 20221 Demonstration Track：AAAI Conference on Artificial Intelligence
Question-Driven Design Process for Explainable AI User Experiences
Q. Vera Liao, Milena Pribić, Jaesik Han, Sarah Miller, Daby Sow
Working paper (welcome feedback :)
How Much Automation Does a Data Scientist Want?
Dakuo Wang, Q. Vera Liao, Yunfeng Zhang, Udayan Khurana, Horst Samulowitz, Soya Park, Michael Muller, Lisa Amini
Working paper
Uncertainty Quantification 360: A Holistic Toolkit for Quantifying and Communicating the Uncertainty of AI
Soumya Ghosh, Q. Vera Liao, Karthikeyan Natesan Ramamurthy, Jiri Navratil, Prasanna Sattigeri, Kush R Varshney, Yunfeng Zhang
Working paper
The Who in Explainable AI: How AI Background Shapes Perceptions of AI Explanations
Upol Ehsan, Samir Passi, Q Vera Liao, Larry Chan, I Lee, Michael Muller, Mark O Riedl
Working paper
Questioning the AI: Informing Design Practices for Explainable AI User Experiences
Q. Vera Liao, Daniel Gruen, Sarah Miller
CHI 2020: ACM Conference on Human Factors in Computing Systems
* Best Paper Award, Honorable Mention
The talk is online!
Explainable Active Learning (XAL): Toward AI Explanations as Interfaces for Machine Teachers
Bhavya Ghai, Q. Vera Liao, Yunfeng Zhang, Rachel Bellamy, Klaus Mueller
CSCW 2020: ACM Conference on Computer Supported Cooperative Work and Social Computing
Human-AI Collaboration in a Cooperative Game Setting: Measuring Social Perception and Outcomes
Zahra Ashktorab, Q. Vera Liao, Casey Dugan, James Johnson, Qian Pan, Wei Zhang, Sadhana Kumaravel, Murray Campbell
CSCW 2020: ACM Conference on Computer Supported Cooperative Work and Social Computing
Effect of Confidence and Explanation on Accuracy and Trust Calibration in AI-Assisted Decision Making
Yunfeng Zhang, Q. Vera Liao, Rachel Bellamy
FAT* 2020: ACM Conference on Fairness, Accountability, and Transparency
Conversational Interfaces for Information Search (book chapter)
Q. Vera Liao, Werner Geyer, Michael Muller, Yasaman Khazaen
Springer Human-Computer Interaction Series
Tell Me About Yourself: Using an AI-Powered Chatbot to Conduct Conversational Surveys
Ziang Xiao, Michelle X Zhou, Q Vera Liao, Gloria Mark, Changyan Chi, Wenxi Chen, Huahai Yang
TOCHI: ACM Transactions on Computer-Human Interaction
AI Explainability 360: An Extensive Toolkit for Understanding Data and Machine Learning Models
Vijay Arya, Rachel KE Bellamy, Pin-Yu Chen, Amit Dhurandhar, Michael Hind, Samuel C Hoffman, Stephanie Houde, Q. Vera Liao, et al.
Journal of Machine Learning Research
Doc2Dial: a Framework for Dialogue Composition Grounded in Documents
Song Feng, Kshitij Fadnis, Q. Vera Liao, Luis A. Lastras
AAAI 20220 Demonstration Track：AAAI Conference on Artificial Intelligence
Business (mis)Use Cases of Generative AI
Stephanie Houde, Vera Liao, Jacquelyn Martino, Michael Muller, David Piorkowski, John Richards, Justin Weisz, Yunfeng Zhang
IUI 2020 Workshop on Human-AI Co-Creation with Generative Models
Resilient Chatbots: Repair Strategy Preferences for Conversational Breakdown
Zahra Ashktorab, Mohit Jain, Q. Vera Liao, Justin D. Weisz
CHI 2019: ACM Conference on Human Factors in Computing Systems
How Data Science Workers Work with Data: Discovery, Capture, Curation, Design, and Creation
Michael Muller, Ingrid Lange, Dakuo Wang, David Piorkowski, Jason Tsay, Q. Vera Liao, Casey Dugan, Thomas Erickson
CHI 2019: ACM Conference on Human Factors in Computing Systems
Explaining Models: An Empirical Study of How Explanations Impact Fairness Judgment
Jonathan Dodge, Q. Vera Liao, Yunfeng Zhang, Rachel K.E. Bellamy, Casey Dugan
IUI 2019: ACM International Conference on Intelligent User Interfaces
* Outstanding Paper Award
FarmChat: A Conversational Agent to Answer Farmer Queries
Mohit Jain, Pratyush Kumar, Ishita Bhansali, Q. Vera Liao, Khai Truong, Shwetak Patel
UbiComp 2019/Proceedings of the ACM on Interactive, Mobile, Wearable, and Ubiquitous Computing (IMWUT)
Bootstrapping Conversational Agents With Weak Supervision
Neil Mallinar, Abhishek Shah, Rajendra Ugrani, Ayush Gupta, Manikandan Gurusankar, Tin Kam Ho, Q. Vera Liao, Yunfeng Zhang, Rachel K.E. Bellamy, Robert Yates, Chris Desmarais, Blake McGregor
IAAI 2019: AAAI Conference on Innovative Applications of Artificial Intelligence
Human-AI Collaboration: Towards Socially-Guided Machine Learning
Q. Vera Liao, Rachel K.E. Bellamy, Michael Muller, Heloisa Candello
CHI 2019 Workshop on Human-Centered Machine Learning Perspectives
The talk is online!
Doc2Dial: a Framework for Dialogue Composition Grounded in Business Documents
Song Feng, Kshitij Fadnis, Q. Vera Liao, Luis A. Lastras
NeuIPS 2019 Workshop on Document Intelligence
Enabling Value Sensitive AI Systems through Participatory Design Fictions
Q. Vera Liao, Michael Muller
Working paper
All Work and no Play? Conversations with a Question-and-Answer Chatbot in the Wild
Q. Vera Liao, Muhammed Mas-ud Hussain, Praveen Chandar, Matthew
Davis, Marco Crasso, Dakuo Wang , Michael Muller, N. Sadat Shami, Werner
Geyer
CHI 2018: ACM Conference on Human Factors in Computing Systems
The talk is online!
Face Value? Exploring the Effects of Embodiment for a Group Facilitation Agent
Ameneh Shamekhi , Q. Vera Liao, Dakuo Wang, Rachel Bellamy, Thomas Erickson
CHI 2018: ACM Conference on Human Factors in Computing Systems
Towards an Optimal Dialog Strategy for Information Retrieval Using both Open-ended and Close-ended Questions
Yunfeng Zhang, Q. Vera Liao, Biplav Srivastava
IUI 2018: ACM International Conference on Intelligent User Interfaces
Ways of Knowing for AI: (Chat)bots as Interfaces for Machine Learning [ Slides ]
Q. Vera Liao, Michael Muller
HCIC 2018: HCI and AI
The Central Role of Cognitive Computations in Human-Information Interaction (book chapter)
Wai-Tat Fu, Jessin Chin, Q. Vera Liao
Computational Interaction (Oulasvirta et al., editor)
What’s in it for me? Self-serving versus Other-oriented Framing in Messages Advocating use of Prosocial Peer-to-peer Services
Rajan Vaish, Q. Vera Liao (co-first author), Victoria Bellotti
International Journal of Human-Computer Studies
Leveraging Conversational Agent to Assist New Hires during Onboarding
Praveen Chandar, Yasaman Khazaeni, Matthew Davis, Michael Muller, Marco Crasso, Q. Vera Liao, N. Sadat Shami, Werner Geyer
INTERACT 2017: International Conference on Human-Computer Interaction
Exploring AI Values and Ethics through Participatory Design Fictions
Michael Muller, Q. Vera Liao
HCIC 2017: Design Futures
Tailoring Conversational UX through the Lens of Dialogue Complexity
Q. Vera Liao, Biplav Srivastava, Pavan Kapanipathi
CHI 2017 Workshop on Conversational UX Design
#Snowden: Understanding Biases Introduced by Behavioral Differences of Opinion Groups on Social Media
Q. Vera Liao, Wai-Tat Fu, Markus Strohmaier
CHI 2016: ACM Conference on Human Factors in Computing Systems
What Can You Do? Studying Social-Agent Orientation and Agent Proactive Interactions with an Agent for Employees
Q. Vera Liao, Matthew Davis, Werner Geyer, Michael Muller, N. Sadat Shami
DIS 2016: ACM Conference on Designing Interactive Systems
Improvising Harmony: Opportunities for Technologies to Support Crowd Orchestration
Q. Vera Liao, Victoria Bellotti, Michael Youngblood
GROUP 2016: ACM Conference on Supporting Group Work
It Is All About Perspective: An Exploration of Mitigating Selective Exposure with Aspect Indicators
Q. Vera Liao, Wai-Tat Fu, Sri Shilpa Mamidi
CHI 2015: ACM Conference on Human Factors in Computing Systems
Emerging Media to Promote Physical Activity: Understanding
Exposure, Attention and Behavior Change from Psychological and
Computational Perspectives (book chapter)
Dolores Albarracin, Vera Liao, Jessica Yi, Chengxiang Zhai
Sedentary Behavior and Health: Concepts, Assessment and Intervention (Weimo Zhu, editor)
Expert Voices in Echo Chambers: Effects of Source Expertise Indicators on Exposure to Diverse Opinions
Q. Vera Liao & Wai-Tat Fu
CHI 2014: ACM Conference on Human Factors in Computing Systems
* Best Paper Award, Honorable Mention
Can You Hear Me Now? Mitigating the Echo Chamber Effect by Source Position Indicators
Q. Vera Liao & Wai-Tat Fu
CSCW 2014: ACM Conference on Computer Supported Cooperative Work and Social Computing
Age Differences in Credibility Judgment of Online Health Information
Q. Vera Liao & Wai-Tat Fu
TOCHI journal: ACM Transactions on Computer-Human Interaction
Beyond the Filter Bubble: Interactive Effects of Perceived Threat and Topic Involvement on Selective Exposure to Information
Q. Vera Liao & Wai-Tat Fu
CHI 2013: ACM Conference on Human Factors in Computing Systems
Aggregating Personal Health Messages for Scalable Comparative Effectiveness Research
Jason Cho, Q. Vera Liao, Yunliang Jiang, Bruce Schatz
BCB HIS 2013: ACM Conference on Bioinformatics, Computational Biology and Biomedical Informatics
Understanding Experts’ and Novices’ Expertise Judgment of Twitter Users
Q. Vera Liao, Claudia Wagner, Peter Pirolli, Wai-Tat Fu
CHI 2012: ACM Conference on Human Factors in Computing Systems
An ACT-R Model of Credibility Judgment of Micro-blogging Web Pages
Q. Vera Liao, Peter Pirolli, Wai-Tat Fu
ICCM 2012: International Conference on Cognitive Modeling
Designing and Evaluating a Clustering System for Organizing and Integrating Patient Drug Outcomes in Personal Health Messages
Yunliang Jiang, Q. Vera Liao, Qian Cheng, Richard Berlin, Bruce Schatz
AMIA 2012: Annual Symposium of the American Medical Informatics Association
It’s Not in Their Tweets: Modeling Topical Expertise of Twitter Users
Claudia Wagner, Q. Vera Liao, Peter Pirolli, Les Nelson, Markus Strohmaier
SocialCom 2012: ASE/IEEE International Conference on Social Computing
Information and Attitude Diffusion in Networks
Wai-Tat Fu & Q. Vera Liao
SBP 2012: International Conference on Social Computing, Behavioral-Cultural Modeling and Prediction
Medtable™ An EMR-Based Tool to Support Collaborative Planning for Medication Use
Q. Vera Liao, Julian Chin, Stacey McKeever, Katie Kopren, Daniel
Morrow, Katherine Davis, Elizabeth A.H. Wilson, Darren Kaiser, Michael
Wolf, Thembi Conner-Garcia and James Graumlich
HFES 2011: Human Factors and Ergonomics Society Annual Meeting 2011
Crowdsourcing Quality Control of Online Information: a Quality-based Cascade Model
Wai-Tat Fu & Q. Vera Liao
SBP 2011: International Conference on Social Computing, Behavioral-Cultural Modeling and Prediction
"AI and worker wellbeing, A responsible AI perspective" CHI Work Symposium, March 2022 [Link]
"Human-Centered Explainable AI (HCXAI): From Algorithms to User Experiences" AI Seminar at UMich CSE, February 2022
"Human-Centered Explainable AI (HCXAI): From Algorithms to User Experiences" HCI@KAIST, December 2021
"Human-Centered Explainable AI (HCXAI): From Algorithms to User Experiences" GVU Brown Bag at Georgia Tech, November 2021 [Link]
"Human-Centered Explainable AI (HCXAI): From Algorithms to User Experiences" Keynote at VIS 2021 Workshop on Trust and Expertise in Visual Analytics, October 2021
"Introduction to human-centered eXplainable AI (XAI)" Research Seminar @ 3M, August 2021
"Panel on human-computer cooperation in data science" KDD 2021 Workshop on Data Science with Human in the Loop, August 2021
"Questioning the AI: Towards Human Centered Explainable AI" Software Engineering for Machine Learning Application Symposium (SEMLA2021), June 2021 [Link]
"Questioning the AI: Towards Human Centered Explainable AI" Academic Fringe Festival at TU Delft, June 2021 [Link]
"Human Centered Explainable AI" Human-AI Interaction Summer School Guest Lecture at University of Toronto, June 2021
"Human Centered Explainable AI" Applied & Interactive Machine Learning Guest Lecture at UCLA, May, 2021
"Human Centered Explainable AI" Human-AI Interaction Guest Lecture at University of Texas at Austin, April 2021
"Questioning the AI: Towards Human Centered Explainable AI" J.P Morgan AI Research, March 2021
"Questioning the AI: Towards Human Centered Explainable AI" Tsinghua University Students Forum, March 2021
"Panel on Explainable AI in Industry" AAAI 2021 Workshop on Explainable Agency in Artificial Intelligence, February 2021
"Towards Human Centered Interpretable Machine Learning" Workshop on Interpretable Machine Learning& Causal Inference, Royal Statistical Society, December 2020
"Towards Conversational Interfaces for Information Search" Keynote at International Workshop on Chatbot Research, November 2020
"Questioning the AI: Towards Human Centered Explainable AI" Department of Computer Science and Engineering, New York University, November 2020
"Questioning the AI: Towards Human Centered Explainable AI" Spotify Research, June 2020
Co-Editor-in-Chief, Springer Human-Computer Interaction Book Series
Editor, ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW)
Guest Editor, ACM Transactions on Interactive Intelligent Systems (TiiS) Special Issue on Human-centered Explainable AI
Guest Editor, ACM Transactions on Interactive Intelligent Systems (TiiS) Special Issue on Conversational Agents for Healthcare and Wellbeing
Distinguished Reviewer for ACM Transactions on Interactive Intelligent Systems (TiiS)
Associate Editor for International Journal of Human-Computer Studies (2019-2021)
ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW 2022)
ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW 2021)
ACM Conference on Interactive Media Experiences (IMX 2021)
CHI Workshop on Operationalizing Human-Centered Perspectives in Explainable AI (CHI 2021)
CHI Workshop on Conversational Agents for Health and Wellbeing (CHI 2020)
IUI Workshop on User-Aware Conversational Agent (USER2AGENT 2019, 2020)
ACM Conference on Intelligent User Interface (IUI 2019)
CSCW Panel on Human-Agent Communication: Connecting Research and Development in HCI and AI (CSCW 2019)
IEEE International Conference on Healthcare Informatics 2016 (ICHI 2016)
ICHI 2015 Workshop on Health Information Quality (HealthIQ 2015)
ACM Conference on Intelligent User Interface– Senior Program Committee (IUI2022)
ACM Conference on Human Factors in Computing Systems – Associate Chair (CHI 2018, CHI 2019, CHI 2020, CHI 2021, CHI2022)
ACM Conference on Computer Supported Cooperative Work and Social Computing – Associate Chair (CSCW 2018)
Jiao Sun (University of Sothern California) 2021
Upol Ehsan (Georgia Institute of Technology) 2020
Soya Park (MIT) 2020
Shweta Narkar (Rensselaer Polytechnic Institute) 2020
Bhavya Ghai (Stony Brook University) 2019
Daricia Wilkinson (Clemson University) 2019
Ana Smith (Cornell University) 2019
Jonathan Dodge (Oregon State University) 2018
Ameneh Shamekhi (Northeastern, dissertation committee, now at Nuance) 2017
